Gamification

Gamification: Profiles and engagement levers

Here are the two fundamental rules to keep in mind when setting up your next sales challenge. This feedback is based on a survey of sales managers, challenge organizers and participants.

Clément d'Objow

Auteur & Expert de la Gamification en France

Partagez cet article :

Sommaire

Vous êtes convaincu que la gamification peut générer plus d’engagement et de motivation chez vos collaborateurs ? 

Place à l’action: Fire Tiger peut mettre en place dans votre organisation des mécaniques de gamification adaptées à vos collaborateurs et pertinentes pour votre structure. En amont, Fire Tiger vous aidera à définir le profil de “joueurs” de vos collaborateurs, ainsi que leurs leviers d’engagement. 

Découvrez notre article rédigé par les experts Objow, plateforme de gamification pour commerciaux.

Identifier les profils de joueurs pour améliorer la gamification

Conscients des enjeux de la gamification, certains managers croient bien faire en ajoutant quelques éléments de gamification à leur management d’équipes, comme des points et des badges. Mais ce n’est pas suffisant, ce n’est pas ce qui motive les collaborateurs. Il faut les stimuler là où ils vont se sentir touchés au plus profond d’eux-mêmes, dans leur tempérament, dans leur caractère. Le concept de la Gamification repose sur la sélection minutieuse des éléments qui motivent chaque profil de joueur, tout en apportant un contexte très positif. 

Bartle's model

In 1996, the Englishman Richard Bartle, considered to be the "father" of gamification, defined player profiles according to the objectives they aim for in a game experience. Bartle's model distinguishes profiles according to their actions (top of the graph) or interactions (bottom of the graph) with the game environment (right of the graph) or with other players (left of the graph). There are 4 profiles: Killers, Achievers, Explorers and Socializers. While playing, an individual can combine several of these profiles. However, according to Bartle's observations, one of the four types always seems to dominate.

carte-heuristique-gamification

 

The Bartle's test (remains a reference today and allows you to know your player profile: Killer, Accomplisher, Explorer or Socializer:

typologie-joueur-bartle

However, while this typology has led to an awareness that there are several player profiles, it must be understood that it was created for collaborative online role-playing games and subsequently showed its limitations in a range of games for which, for example, the "killer" profile was not relevant.

The Bewizyu model

Bartle's test has therefore been adapted and moderated, at Bewizyu for example - a French digital agency - with a quick test whose result has the advantage of being enriched with an interpretation:

 

format-image-gamification



Amy Jo Kim's model

Recognizing the limitations of Bartle's typology, Amy Jo Kim is an expert in neuroscience, psychology and gamification, who explains on her blog why she created her social action matrix, which she has been able to use in corporate and academic settings:

 

mindmap-heuristique

In short, as Bartle himself says, there is no "ultimate model", one must adapt one's model to the context and to the use that will be made of it.

Anyway, for a manager who wants to animate his company to stimulate and motivate his teams, or simply set up a challenge, it is therefore essential toidentify the profile of his collaborators to adapt the context, balance the teams etc. He must therefore know his collaborators well, and for that, he can propose them to take a test beforehand.

The Assess First personality test

They can also take advantage of this opportunity to give their employees a more complete personality test, via the AssessFirst application, for example. Assess First offers a test that allows for a detailed analysis of three facets: personality ("shape"), motivations ("drive") and logic ("brain").

 

test-personnalite-gamification

When setting objectives, the manager will be interested in the "drive" part. The test identifies in detail what motivates the employee the most and what motivates him the least, as well as the activities he prefers and finally theenvironment he seeks. The test provides the following grid, among others:

 

test-culture-blossom

 

Identify the levers of engagement

 


Yu-Kai Chou's engagement levers

More recently, the Taiwanese Yu-Kai Chou has established an octagonal analysis, an "octalysis" which includes 8 deep motivational vectors, which he explains during this conference.

- Meaning

- Progress and Achievement

-Satisfaction through creativity

- Possession

- Social influence

- Scarcity and impatience

- Unpredictability and curiosity

- Loss and leakage

 

octalysis-carte

Yu-Kai Chou goes further in the analysis. He distinguishes on the one hand:

  • On the left side of the Octalysis, the elements that reflect extrinsic motivation, i.e. motivation linked to a goal, a reason or a reward,
  • on the right side of the Octalysis, the elements with intrinsic value, i.e. a motivation linked to the sole pleasure of playing, without the need for a goal or a reward.

 

octalysis-mindmap

It distinguishes on the other hand:

  • the upper part of the Octalysis, with positive or noble motivators,
  • the lower part of the Octalysis, with negative elements, which prove to be powerful but wearing on the long term.

white-hat-gamification

 


Pentaquest's engagement levers

But there are many other acceptable models when it comes to listing engagement levers. For example, the Australian company Pentaquest, which aims to help executives and HR managers increase employee engagement, has developed the following model with 7 levers:

 

levier-engagement-gamification



Gustavo F Tondello's engagement levers

We could also mention the approach of Gustavo F Tondello, currently active in Canada in the field of gamification, who has also identified levers of engagement in his "gamified design heuristic":

trello-gustave-gamification

Like Yu-Kai Chou, Gustavo F Tondello's approach focuses on extrinsic and intrinsic motivations. But he adds a third category which concerns heuristics closely related to the context. To learn more about this model, visit hcigames.


Alexandre Duarte's commitment levers

Finally, Alexandre Duarte drew on all the available research on the subject to identify 9 engagement levers that generate emotions and are directly applicable in business:

 

 

competence-schema

 

His company Fidbak offers a quick test that allows the person who takes it to know their engagement levers in the form of a graph:

 

test-levier-engagement



Who can help you gamify your business?

There are dozens of models and mechanisms that will allow you to "Gamify" your organization. However, we advise you to focus on the quality and relevance of the model and mechanisms you choose rather than their quantity.

Gamification can't be improvised! No matter how mature you are with regard to gamification, the Fire Tiger solution has been designed to adapt to your organization, its context and its needs, and to offer mechanics adapted to your different player profiles, with quantitative and qualitative objectives, friendly rankings where only the first X will appear, etc.

Fire Tiger helps you manage and animate the performance of all your teams in a simple and fun way and boost their commitment, all year long. For more information, please contact our team.

Découvrez d’autres articles